Terms and conditions of use - Ami Iyok

Ami Iyok

Terms and conditions of use




This document (together with all the texts mentioned in it) establishes the conditions governing the use of this website ( www.ami-iyok.com ) and the purchase of products on it (hereinafter, the ” Conditions “), whatever the application, digital medium, medium or device through which it can be accessed. We ask you to read these Conditions carefully before using this website. In the use of this website or place an order through it you accept the c onditions or so and c ompra of www.ami-iyok.com , so if you do not agree with these conditions should not use this Web page.

If you have any questions regarding these c onditions or any other legal text published on our website, you can contact n osotros through our contact channels.

The contract may be executed, at its option, in any of the languages in which the c onditions are available on this website.


The sale of items through this website is carried out under the name Ami Iyök by DECODEX UNO SL (hereinafter, Company name : Decodex Uno SL , Registered office: Vía Barcelona n-2 , CIF: B60821782 , email address : info@ami-iyok.com , inscription date in the Mercantile Registry: Volume 28121. Folio 183, Sheet B-131090, 1st Inscription, B60821782



The information or personal data that you provide us will be treated in accordance with the provisions of the Ami iyök Privacy Policy . For more information, we invite you to carefully read our Privacy Policy :


4.1. By using this website and placing orders through it, you agree to:


  • Make proper use of this website and only to make legally valid inquiries or orders;
  • Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities;
  • Provide us with your email address, postal address and / or other contact information truthfully and accurately.

4.2. If you do not provide us with all the information we need, we will not be able to process your order.

4.3. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


5.1. Items offered through this website are available for shipping to multiple countries.

5.2. Take into account the shipping costs if you want to order from a country other than Spain. Free shipping costs in the peninsula and the Balearic Islands. Free international shipping for purchases over € 150



6.1. To place an order on the Ami Iyök website , you must follow the online purchase procedure, accept the Ami Iyök Purchase Conditions and click the “pay” button. After completing the purchase process, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by email that the product is being shipped (the “Shipping Confirmation”). If you do not receive this email, please check your spam inbox. If you can not find it, you can contact us through orders@ami-iyok.com


If you are a registered user, you have a detail of all the orders made in the “My Account” section.


7 .1. Right and term to withdraw.- If you are contracting as a consumer, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

You can exercise your right of withdrawal when 14 calendar days have passed from receipt of the product. Or when 14 calendar days have passed from the date of conclusion of the contract in the case of services purchased online.

7 .2. How to exercise this right.- You can exercise the right of withdrawal in the way that is easiest for you through an unequivocal declaration (for example, using the form attached in the Annex in these Conditions or by sending an email) by notifying us of your decision to withdraw from the purchase to the address orders@ami-iyok.com

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the end of the period indicated in point 7 .1 . Ami Iyök will notify you without delay of receipt of your withdrawal notice.

7 .3. Consequences of withdrawal.- In the event of withdrawal, we will refund all payments paid by you, including shipping costs, but additional costs resulting from your choice of any delivery method will be excluded (see point 7.6) , without no undue delay and, in any case, before 14 calendar days have elapsed from the date on which we are informed of your decision to withdraw from this contract. 

We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise and as long as this does not imply any expense as a result of the reimbursement. However, the foregoing, we may withhold the refund until we have received the goods.

7 .4. Process devolución.- You must return or surrender directly or through a messenger / courier products you want to return to the address you indicate during desestimiento via email.

To do this, you must contact us through our contact form or via email orders@ami-iyok.com


7 .5. Attention and care.- We ask you to be careful with the products while they are in your possession, it is important that you return the item including the original Ami iyök packaging , the instructions and other documents that, where appropriate, accompany them. The use of the products purchased, beyond the mere opening and, as long as they are not sealed products, may entail the application of the provisions of point 7 .7 and, as the case may be, the impossibility on the part of Ami Iyök to accept the cancellation of the purchase. Therefore, for the return of the merchandise, it is important that you follow the instructions that will be indicated in the mail of acceptance of your return. 

7 .6. Costs.- You must bear the direct cost of returning the goods for which you have exercised the right of withdrawal.

7 .7. Decrease in value.- You will be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods. That is why the goods must not be opened or tampered with.

7 .8. Such reimbursement Please note that Ami Iyok may withhold reimbursement until it has received the goods back or you have supplied evidence of the return of property, as the condition is met first. 

Your right of withdrawal may be affected in the event that it has been exercised outside the established period, if one or more products that are the object of the order with respect to which the right has been exercised, respectively, have not been returned, among other cases that may arise. .

Therefore, Ami Iyök will inform you if you have the right to reimbursement of the amounts paid in the corresponding cases and after the appropriate checks in accordance with the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Users.

7 .9. Exceptions to the right of withdrawal.- You will not have the right to withdraw from the contract whose object is the supply of any of the following products:

  • Personalized items;
  • Goods sealed for health or hygiene reasons that have been unsealed after delivery.

7 .10. Return regime applicable to the Canary Islands and other territories.- If you wish to exchange or return a product that had been delivered in the Canary Islands, you can do so by contacting us via email orders@ami-iyok.com to provide you with the corresponding information regarding the return or exchange . 

If you have placed an order through this website from a Member State of the European Union other than Spain, the conditions to exercise the right of withdrawal will be of the same application. Likewise, we inform you that we will not be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside of Spanish territory.



8 .1. In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section.

In any case, you can correct errors related to the personal data provided during the purchase process by contacting the customer service through our email orders@ami-iyok.com

8 .2. This website shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.


If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service at the aforementioned email, to correct the error.


9 .1. All orders are subject to the availability of the products. Ami Iyök will make every effort to supply the products purchased in accordance with your order summary, however there may be times when Ami Iyök cannot supply such products. This may be because, for example, these products were not in stock or because an error had been identified in the price or in the description of the product, etc. In these cases, Ami Iyök will contact you to inform you and, where appropriate, propose alternative products that meet your needs. If you are not interested in said product alternatives, Ami Iyök will proceed to cancel your order in relation to the products that cannot be supplied, obtaining a refund of the amount paid for this concept.

In these cases, Ami Iyök will only be responsible for the refund of the amount paid by you, without the latter having the right to claim additional amounts.

9 .2. It could also be that Ami Iyök could not accept your request. In this case, they will contact you as soon as possible, through any of the means that you have provided at the time of ordering and for the purpose of proposing alternatives.


1 0 .1 Before placing the order, you must select the delivery method that best suits your needs. We will send your order consisting of the products listed in each Shipment Confirmation without any undue delay and at the latest within 72 hours from the date of the Order Confirmation, except as provided in clause 24 of these Conditions.

Please note that there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances that may affect the delivery date.

1 0 .2. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not deliver home on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquire material possession of the products, which is will accredit by signing the receipt of the order at the delivery address that you have provided


1 1 .1. You agree that you or another designated person will be at the indicated address to receive the order from Ami iyök . If you are not there, the carrier will try a new delivery or, if possible, will contact you.

1 1 .2. In the event that delivery has not been possible, your order will be returned to our warehouse with the subsequent return of the payment made less the shipping or return costs, which may occur, which will be at your expense.

In the event that 15 days have elapsed since your order is available for delivery, the order has not finally been delivered for reasons not attributable to Ami Iyök but because of your disinterest or lack of collection, we will understand that you wish to withdraw from the contract and do so. we will consider resolved. As a result of the termination of the contract, we will refund all payments paid by you, excluding delivery costs, as well as additional costs resulting from your choice of a delivery method other than the less expensive mode of ordinary delivery that we offer. , without any undue delay and, in any case, within 14 calendar days from the date we consider the contract to be terminated.


1 2 .1. In the case of making a purchase of pre-sale items, they will be delivered to the address selected by you within the terms indicated on our website.

Keep in mind that some of these items are subject to longer delivery times, which will be those shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of the Order Confirmation. .

1 2 .2. In the case of mixed orders made up of products corresponding to the ordinary purchase process and to pre-sale products (“Mixed Orders”), the items will have been ordered by you in the same order, but they may be delivered separately and in different terms according to agreement. with the availability of the products in pre-sale at any time and in accordance with the provisions of these Conditions

Once the pre-sale products have been prepared, we will contact you to inform you that they are being shipped (“Shipment Confirmation”).

If you make a pre-sale purchase of a product, all the provisions contained in these Conditions will also apply to you, without prejudice to the provisions of this clause.


The risks of the products will be your responsibility from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery (as defined in clause 7 above), if this took place at a later time.


1 4 .1. The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount.

Product prices may be subject to change, but possible changes will not affect orders for which we have already sent you an Order Confirmation.

1 4 .2. Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step.

Likewise, during the purchase process, before making the payment, you can modify the details of your order.

1 4 .3. You can use Visa, Mastercard , American Express, Affinity Card , PayPal , Bizum as a means of payment . If you choose to pay by credit / debit card, the order will be processed as soon as the payment has been authorized by your bank or savings bank.  

By clicking the “Pay” button you are confirming that the credit card is yours or that you are authorized to use it. However, if the security department suspects an anomaly or fraud, Ami iyök reserves the right to cancel the transaction for security reasons.

Online payment by credit / debit card is made through the Redsys security system that encrypts your bank details when they are transmitted over the internet. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

For security policy reasons, Ami Iyök verifies all orders paid by bank card.

In general, Ami Iyök also accepts cards that use the Verified by Visa secure payment system or the 3-D Secure system .   


All promotions and coupons have a specific expiration, as indicated in the promotion itself.
Promotions consisting of discount coupons will always be applied solely and exclusively to the value of the product.

Ami Iyök reserves the right to cancel its promotions to users who make an incorrect use of them, or who acquire numerous units of the promotion under different identities.


In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax, and other provisions where applicable, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the Delivery address is in Spanish territory except the Canary Islands. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

In orders destined for the Canary Islands, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The corresponding DUA of entry of the merchandise in the Canary Islands will be in charge of the client.

You expressly authorize us to issue the invoice in electronic format, although you can indicate to us at any time your desire to receive a paper invoice, in which case, we will issue and send the invoice in said format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.


1 7 .1 Cosmetic and beauty products (makeup, brushes, shadows, lipsticks, etc…) do not have a return guarantee covered by law due to their nature as consumer goods. Returns will only be accepted if a product arrives in poor condition due to factory problems or transportation problems. Returns will not be accepted for unjustified reasons such as customer dissatisfaction due to unexpected aroma or textures or to the customer’s taste.

Wrong product. If the product delivered does not match the one requested in the order, you must notify us immediately within 24 hours . Contact us by email at orders@ami-iyok.com and we will process your incident as soon as possible.

The company Ami iyök is not responsible for delays in transport arising from the outsourced logistics company, for which it reserves the rights not to accept returns due to delays in transport.

E-commerce returns will only be accepted upon express request due to delays in transport as long as the package has not been tampered with and the box seals are kept intact as the transport company delivered it.

17.2 If you contract as a consumer and user, we offer you complete sanitary, technical and storage guarantees on the products that we commercialize through this website, in the legally established terms for each type of product, taking into account that our products do not exceed the 6 months time in our warehouses.

We inform you that, as a consumer, you have a period of 2 months to inform us of the lack of conformity, counted from the time you became aware of it.

1 7 . 3 . It is understood that the products are in accordance with the contract provided that they conform to the description made by us and possess the qualities that we have presented on our website www.ami-iyok.com :

  1. S ean suitable for applications to the ordinarily products the same type are used .
  2. They present the usual quality and performance of a product of the same type that are reasonably expected .
  3. As long as the product has remained closed since we are talking about a perishable good that is governed by PAO (“ Period After Opening ”) according to the product formulation, but that this can be less than 2 years .
  4. S i the product has been opened the disagreement is within dates PAO ( ” Period After Opening “) on the package .
  5. Q ue storage conditions are within recommended by the AEMPS (Spanish Agency of Drug and Medical Devices) care of a cosmetic product, and has been given a proper and reasonable use of the product.

The main recommendations regarding adequate storage conditions by the AEMPS are :

  • Store the products between 18 – 25ºC, away from direct light and any source of heat. Avoid keeping them in environments with high humidity;
  • Keep the product in the original container and close it well after use;
  • Do not mix the product with water or other products;
  • Do not use the product for a purpose other than that intended by the manufacturer;
  • Respect the date of minimum durability or the term of use of the product after opening (PAO), indicated in months or years within the PAO symbol;

The main rules of correct and reasonable use of the product are :

  • Wash your hands before use;
  • Follow the instructions for use indicated on the label;
  • Consider the warnings indicated on the labeling and information leaflet where appropriate;

1 7 . 4 . In this sense, if any of the products does not comply with the contract, you must inform us by following the procedure detailed in this section 17 and through any of the means of communication provided for this purpose or in the email requests @ ami- iyok.com

1 7 . 5 . The products we sell can often have the characteristics of the natural raw materials used in their manufacture. These organoleptic characteristics , such as variation in color, texture, and odor, will not be considered defects or flaws , they are part of the organoleptic differences of natural raw materials between batches, or between harvest and harvest . We only select the highest quality raw materials, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product , resulting in a positive sign of pure, natural and little processed raw materials.


18 .1. In cases where you consider that the product that has been delivered does not conform to the characteristics and qualities indicated on our website, has some type of manufacturing problem, may be in poor condition due to problems arising with transport or not , or is related to cosmetovigilance matters (and therefore used or opened), we kindly ask you to contact us immediately through our contact channels, providing your order details, as well as indicating the defects that According to you, the delivered product suffers, so that we can tell you how to proceed.

In the event of a lack of conformity of the product and in general, the consumer has the right to repair the product (in the cases where it is possible), to its replacement, to the reduction of the price (in the cases in which it proceeds) or to the Termination of the contract that implies the return of the product on your part and the corresponding refund of the amount paid, but, you have to bear in mind that these options are not always possible, depending on the type of product and the case, and the policy of company respectively.

Due to the type of products marketed by Ami Iyök , the options that you will have at your disposal are the replacement of the item or directly the refund of the price paid by you and return of the defective item if the first option is not possible.

18 .2. You are informed that if the lack of conformity is minor, the contract will not be terminated.

18 .3. In these cases, Ami Iyök will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the free replacement of the product or the refund of the price paid for the product is necessary, if its replacement is not possible.

The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date of sending the email confirming that the replacement of the non-compliant item or the refund of the price paid for it. .


18 .4. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you, if applicable, would have incurred for give it back to us. The refund of the price paid will be made through the same means of payment that was used to pay for the purchase.


18 .5. As a general rule, you can return the defective product free of charge by handing it over to the transport company sent by Ami Iyök, which will collect it at the address provided, after having requested the collection of the product.

To process this type of returns you can send us an email to orders@ami-iyok.com



Unless otherwise expressly provided in these c onditions, our liability in connection with any product purchased on our website is strictly limited to the purchase price of the product.


2 0 .1. The domain name, as well as all the content of the website of Ami Iyök , Blog and RR.SS. (By way of example, but not limited to, web design, photographs, illustrations, texts, names, slogans, brands, images, videos, etc.) are the property of Ami Iyök .

Ami Iyök is the only one authorized to use, either by original title or by express authorization, the corresponding intellectual property rights, so any partial or total reproduction of the content by any procedure and on any medium is subject to prior authorization. and expresses from Ami Iyök

2 0 .2. It is strictly forbidden for the user to use the s ite w eb or part of the same for purposes other than personal, private and commercial use, in particular through downloading, reproduction, transmission, representation or dissemination of its content .

2 0 .3. The creation of hypertext links to any of the web pages or elements that compose it is prohibited, except with the prior written authorization of Ami Iyök , which may be revoked at any time.

This will not prevent you using this website to the extent necessary to copy information about your order or data c ontact.


2 1 .1. You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to have unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

2 1 .2. Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

2 1 .3. Ami Iyök is not responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect the computer, computer equipment, data or materials as a result of the use of this page web or downloading content from the same or the same re – business addresses in turn.


In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, Ami Iyök is not responsible for any damage or loss arising from its use.


2 3 .1. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes , you agree to use this electronic means of communication and accept said means of communication between you and Ami Iyök

You send notifications must be delivered to us through our runs or pedidos@ami-iyok.com or via questionnaire can be found on our website. 

2 3 .2. In accordance with the provisions of the first section and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.


2 4 .1. We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure”).

The c AUSAs of f orce m ost include any act, event, lack of exercise, omission or accident beyond our reasonable control and among others, the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
  5. Inability to use public or private telecommunication systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  7. Global pandemic similar to SARS COVID19.

Means that the obligations be suspended during the period in which the c ause of f orce m ost continue, and have an extension in the deadline to meet these obligations for a period of time equal to the duration of the Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

2 4 .2. Exceptionally and due to the global health crisis unleashed by Covid-19, the return periods may be interrupted by incidents, restrictions on mobility, etc., derived from the declaration of the State of Alarm by the Spanish Government, until the Law contemplate it.


The lack of requirement on our part to strict compliance by you of any of the obligations assumed by you under a contract or these c onditions or lack of exercise by us of the rights or actions that could match us By virtue of said contract or the Conditions, it will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver by us of a right or concrete action constitute a waiver of other rights or remedies under a contract or the c onditions.

No waiver by us of any of these c onditions or rights or actions derived from a contract shall take effect unless expressly stated to be a waiver and is formalized and communicated to you in writing in accordance with paragraph of n previous otifications.


If any of these c onditions or any provision of a contract is declared null and void by judgment given by competent authority, the remaining terms and conditions shall remain in force, without being affected by the declaration of nullity.


These c onditions and any document referenced expressed therein constitute the entire agreement existing between you and us relating to the subject thereof and supersede any prior agreement, arrangement or earlier promise agreed between you and us verbally or in writing.


We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.

If you do not agree with the modifications made, we recommend that you do not use our website.


29 .1. These Conditions will be governed according to the provisions of Spanish legislation, without prejudice to the legal regulations for the protection of consumers and users that may be applicable.

29 .2. In the case of disputes arising from the use of our website and the purchase of our products, and without prejudice to the mandatory submission rules established by the legal regulations for the protection of consumers and users that may be applicable in your case. , the parties expressly waive any other jurisdiction or jurisdiction to which they may be entitled, and agree to submit to the courts and tribunals of the city of Barcelona.


3 0 .1. Your comments and suggestions will be welcomed. Please send us tale s comments, suggestions and queries through our channels of contact or postal address in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by writing to us at orders@ami-iyok.com

3 0 .2. Likewise, you can send your complaints and claims through our contact channels or email orders@ami-iyok.com , which will be attended by our customer service in the shortest possible time and, in any case, in the legally established term. Likewise, they will be registered with an identifying code that we will make known to you and will allow you to track them.

3 0 .3. Likewise, ami Iyök informs you that the European Commission has enabled, for consumers residing in the European Union, a mechanism for extrajudicial resolution of online disputes for cases in which a problem arises with your online purchases on our accessible website through the following link: 

https://ec.europa.eu/co n sumers / odr / main / index.cfm? event = main.home2.show & lng = ES

If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address orders@ami-iyok.com in order to request an out-of-court solution of disputes.


Please bear in mind that the email address orders@ami-iyok.com is enabled in order to allow easy and direct access to the identifying data of DECODEX UNO SL ( Ami Iyök ) as the marketing company of the goods, as well as with the Purpose that you can file the complaints or claims that you deem appropriate.

To send comments, suggestions, queries or any other question other than the above, you can access our usual contact channels, that is: social networks (Facebook and Instagram), our contact questionnaire at www.ami-iyok .com or via email orders@ami-iyok.com .



Model withdrawal form (You only have to fill in and send the

present form if you wish to withdraw from the contract)


For the attention of DECODEX UNO SL, acting under the commercial name Ami Iyök, with registered address for the purposes of returns at Via Barcelona 2, Fontpineda ( Pallejà ), 08753 Barcelona.

I hereby inform you that I am withdrawing from my sales contract for the following products:

Ordered on / received on (*):

Consumer name:

Consumer address:

Consumer signature (only if this form is submitted on paper)



(*) Delete as appropriate